In some respects I prefer Barbara to what I have to put up with at the Commonwealth Bank in West Perth.
Some really nice members of staff there, but clearly the bank manager (at least) has decided that they'll be drilled to be nice.
The result is predictable. Oftentimes it just comes across as rehearsed and fake.
Then there is the person posted just inside the bank who's job it is to say hello and goodbye as you come in and go out.
You can't just slip in and out without having to go through the pretense of social interaction.
And again, just so fake.